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Abstract
This study attempt to test the effect of Total Quality Management(TQM) competitive advantage and Industrial performance. The design of this research has quantitative Approach. Improving the quality with which an organization can deliver its products and services is critical for competing in an expanding global market. TQM begins with the primary assumption that employees in organizations must cooperate with each other in order to achieve quality for the needs of the customer.  Quality teams provide companies with the structured environment necessary for successfully implementing and continuously applying the TQM process. Quality training is conducted and the continuous improvement process executed through a well-planned team structure.Â
Prior studies  suggest that TQM strategy that focuses on increasing customer levels of satisfaction does have a significant and positive impact on performance. for example, suggest that attaining customer satisfaction is thought to increase the profits of the organization by decreasing costs through fewer returns and increasing revenues through customer loyalty. The results show that TQM practices have positive and significant effect both on organizational performance and competitive advantage. Competitive advantage has a positive and significant effect on organizational performance. Organizational performance is more influenced by competitive advantage than TQM practices.Â
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Keywords: TQM practices, quality training, competitive advantage, organizational performance, operation management.##plugins.themes.academic_pro.article.details##
How to Cite
Rao, R. P. (2015). Quality Management and Statistical Performance in Industry. International Journal of Emerging Trends in Science and Technology, 2(06). Retrieved from https://igmpublication.org/ijetst.in/index.php/ijetst/article/view/745
References
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10. Longbottom, D., Mayer, R., Casey, J., 2000. Marketing, total quality management and benchmarking: exploring the divide. Jou. of Strategic Marketing 8 (4), 327-340
11. Mohr-Jackson, I., 1998. Conceptualizing total quality orientation. European Journal of Marketing 32 (1/2), 13 22.
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14. Prajogo, D.I., Sohal, A.S., 2004.The multidimensionality of TQM practices in determining quality and innovation performance—an empirical examination. Technovation 24, 443-453.
15. Prajogo, D.I. Sohal, A.S. 2001. TQM and innovation: A literature review & research framework, Technovation 21 (9) 539-558.
16. Kaynak, H., 2003. The relationship between total quality management practices and their effects on firm performance. Journal of Operational Management 21, 405-435.
17. Prajogo, D.I., Sohal, A.S., 2006. The integration of TQM and technology/R&D management in determining quality and innovation perf. Omega 34,296-312.
18. Choi, T.Y., Eboch, K., 1998. The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction. Journal of Operations Manage- ment 17 (1), 59-75
19. Sila, I., 2007. Examining the effects of contextual factors on TQM and performance through the lens of organizat-ional theories: an empirical study. Journal of Operations Management 25, 83-109.
20. Bellis-Jones, R. Hand, M. 1989. Are total quality management programmes a fact or a management fad?, Management Accounting 67(5), pp. 36-37
21. St Clair, G. 1997. Defining quality management in information services. In G. St Clair (Ed.), Total quality management in information services (pp. 45–65). West Sussex, UK: Bowker-Saur.
22. Cronin, B. 2000. Strategic intelligence and networked business. Journal of Information Science, 26(3), 133-138
23. Gregory, V. L. 2000. Knowledge management and building the learning organization. In T. K. Srikantaiah, &M. E. D. Koenig (Eds.), Knowledge management for the information professional (pp. 161-179). Medford, NJ: Information Today.
24. eigenbaum, A.V. 1991. Total Quality Control,McGraw-Hill, Inc.,NewYork, NY.
25. Handfield, R., Jayaram, J., Ghosh, S., 1999. An empirical examination of quality tool deployment patterns and their impact on performance. International Journal of Production Research 37, 1403-1426
26. Chase, R.B., Aquilano, N.J., Jacobs, F.R., 2001. Operations Management for Competitive Advantage, ninth ed. McGraw-Hill, Boston, MA
27. Ahire, S.L., Dreyfus, P., 2000. The impact of design management and process management on quality: an empirical examination. Journal of Operations Management 18, 549-575.
28. Trent, R.J., Monczka, R.M., 1999. Achieving world-class supplier quality. Total Quality Management 10, 927-938
29. Porter, M., 1980. Competitive Strategy. New York: Free Press
30. Drucker, P. E., 1990. The Emerging Theory of Manufacturing, Harvard Business Review, May – June, 94-102
31. Armitage, H. M. and Atkinson, A. A., 1990. The choice of productivity measures in organisations, in Kaplan, R. S. (ed.) Measures for Manufacturing Excellence, Cambridge, Harvard Business School Press, pp. 91-126.
32. Vollmann, T., 1990. Changing Manufacturing Performance Measurem-ents, in Turney, P. B. B. (ed.) Performance Excellence in Manufacturing and Service Organisations, Sarasota, FL, American Accounting Association, pp. 53-62.
33. Hall, R. W., Johnson, H. T. and Turney, P. B., 1991. Measuring up: Charting Pathways to Manufacturing Excellence, Homewood, Illinois, Irwin
34. Harmon, R. L. and Peterson, L. D., 1990. Reinventing the Factory: Productivity Breakthroughs in Manufacturing Today, New York, the Free Press.
35. Wilson, D. C., 1992. A Strategy of Change, London, U. K., Routledge.
36. Shank, J.K., Govindarajan, V., 1994. Measuring the “Cost of Qualityâ€: a strategic cost management perspective. Journal of Cost Management 8, 5-17.
37. Johnson, H.T., 1994. Relevance regained: total quality management and the role of management accounting. Critical Perspectives on Accounting 5, 259-267.
38. Morgan, C., Murgatroyd, S., 1994. Total Quality Management in the Public Sector. Open University Press, Buckingham, UK.
39. Lord, B.R., Lawrence, S., 2001. TQM implementation: a case of MQT (Manage-ment’s Questionable Technology), Paper presented at the Third Asian Pacific Interdisciplinary Research in Accounting, University of Adelaide.
40. Waldman, D.A., Gopalakrishnan, M., 1996. Operational, organizational, and human resource factors predictive of customer perceptions of service quality. Journal of Quality Management 1, 91-108.
41. Lubben, R.T., 1988. Just-In-Time Manufacturing, McGraw-Hill, New York.
42. Hendricks, K.B., Singhal, V.R., 1999. The long-term stock price performance of firms with effective TQM programs. Working Paper, Georgia Inst. of Tech., Atlanta, GA.
43. Easton, G.S., Jarrell, S.L., 1998. The effects of total quality management on corporate performance: an empirical investigation. Journal of Business 71 (2), 253-307.
44. Flynn, B.B., Schroeder, R.G., Sakakibara, S., 1995. Determinants of quality perform-ance in high- and low-quality plants. Quality Management Jou. 4 (Winter),8-25.
45. Mahesh, C. 1993. Total quality manage-ment in management development, Journal of Management Development 12(7) 19-31.
2. Dean, J.W. Bowen, D.E. 1994. Management theory and total quality: Improving research and practice through theory development, Academy of Management Review 19 (3) 392-418.
3. Deming, W. 1986. Out of crises. Cambridge: Addison-Wesley
4. Juran, J. 1989. Juran on leadership for quality. An executive handbook. Wilson: Juran Institute.
5. Anderson, E.W., Fornell, C., Lehmann, R.T., 1994. Customer satisfaction, market share, and profitability. Journal of Marketing 58, 53-66.
6. Terzioski, M., Samson, D., 2000. The effect of company size on the relationship between TQM strategy & org.l perform-ance. TQM Magazine 12 (2), 144-148.
7. Ittner, C.D., Larcker, D.F., 1996. Measuring the impact of quality initiatives on firm financial performance. In: Fedor, D.F., Ghosh, S. (Eds.), Advances in Management of Organization Quality, Vol. 1. JAI Press, Greenwich, CT, pp. 1-37
8. Prajogo D. I., Sohal A. S. 2003. The relationship between TQM practices, quality performance, and innovation perfo-rmance, The Inter. Journal of Quality & Reliability Management 20(8), 901-918.
9. Gurd, B., Smith, M., Swaffer, A., 2002. Factors impacting on accounting lag: an exploratory study on responding to TQM. British Accounting Review 34, 205-221
10. Longbottom, D., Mayer, R., Casey, J., 2000. Marketing, total quality management and benchmarking: exploring the divide. Jou. of Strategic Marketing 8 (4), 327-340
11. Mohr-Jackson, I., 1998. Conceptualizing total quality orientation. European Journal of Marketing 32 (1/2), 13 22.
12. Mohr-Jackson, I., 1998. Conceptualizing total quality orientation. European Journal of Marketing 32 (1/2), 13 22.
13. Rao, S.S., Solis, L.S., Raghu-Nathan, T.S., 1999. A framework for international quality management research: developme-nt and validation of a research instrument. Total Quality ManaG. 10 (7), 1047-1075.
14. Prajogo, D.I., Sohal, A.S., 2004.The multidimensionality of TQM practices in determining quality and innovation performance—an empirical examination. Technovation 24, 443-453.
15. Prajogo, D.I. Sohal, A.S. 2001. TQM and innovation: A literature review & research framework, Technovation 21 (9) 539-558.
16. Kaynak, H., 2003. The relationship between total quality management practices and their effects on firm performance. Journal of Operational Management 21, 405-435.
17. Prajogo, D.I., Sohal, A.S., 2006. The integration of TQM and technology/R&D management in determining quality and innovation perf. Omega 34,296-312.
18. Choi, T.Y., Eboch, K., 1998. The TQM paradox: relations among TQM practices, plant performance, and customer satisfaction. Journal of Operations Manage- ment 17 (1), 59-75
19. Sila, I., 2007. Examining the effects of contextual factors on TQM and performance through the lens of organizat-ional theories: an empirical study. Journal of Operations Management 25, 83-109.
20. Bellis-Jones, R. Hand, M. 1989. Are total quality management programmes a fact or a management fad?, Management Accounting 67(5), pp. 36-37
21. St Clair, G. 1997. Defining quality management in information services. In G. St Clair (Ed.), Total quality management in information services (pp. 45–65). West Sussex, UK: Bowker-Saur.
22. Cronin, B. 2000. Strategic intelligence and networked business. Journal of Information Science, 26(3), 133-138
23. Gregory, V. L. 2000. Knowledge management and building the learning organization. In T. K. Srikantaiah, &M. E. D. Koenig (Eds.), Knowledge management for the information professional (pp. 161-179). Medford, NJ: Information Today.
24. eigenbaum, A.V. 1991. Total Quality Control,McGraw-Hill, Inc.,NewYork, NY.
25. Handfield, R., Jayaram, J., Ghosh, S., 1999. An empirical examination of quality tool deployment patterns and their impact on performance. International Journal of Production Research 37, 1403-1426
26. Chase, R.B., Aquilano, N.J., Jacobs, F.R., 2001. Operations Management for Competitive Advantage, ninth ed. McGraw-Hill, Boston, MA
27. Ahire, S.L., Dreyfus, P., 2000. The impact of design management and process management on quality: an empirical examination. Journal of Operations Management 18, 549-575.
28. Trent, R.J., Monczka, R.M., 1999. Achieving world-class supplier quality. Total Quality Management 10, 927-938
29. Porter, M., 1980. Competitive Strategy. New York: Free Press
30. Drucker, P. E., 1990. The Emerging Theory of Manufacturing, Harvard Business Review, May – June, 94-102
31. Armitage, H. M. and Atkinson, A. A., 1990. The choice of productivity measures in organisations, in Kaplan, R. S. (ed.) Measures for Manufacturing Excellence, Cambridge, Harvard Business School Press, pp. 91-126.
32. Vollmann, T., 1990. Changing Manufacturing Performance Measurem-ents, in Turney, P. B. B. (ed.) Performance Excellence in Manufacturing and Service Organisations, Sarasota, FL, American Accounting Association, pp. 53-62.
33. Hall, R. W., Johnson, H. T. and Turney, P. B., 1991. Measuring up: Charting Pathways to Manufacturing Excellence, Homewood, Illinois, Irwin
34. Harmon, R. L. and Peterson, L. D., 1990. Reinventing the Factory: Productivity Breakthroughs in Manufacturing Today, New York, the Free Press.
35. Wilson, D. C., 1992. A Strategy of Change, London, U. K., Routledge.
36. Shank, J.K., Govindarajan, V., 1994. Measuring the “Cost of Qualityâ€: a strategic cost management perspective. Journal of Cost Management 8, 5-17.
37. Johnson, H.T., 1994. Relevance regained: total quality management and the role of management accounting. Critical Perspectives on Accounting 5, 259-267.
38. Morgan, C., Murgatroyd, S., 1994. Total Quality Management in the Public Sector. Open University Press, Buckingham, UK.
39. Lord, B.R., Lawrence, S., 2001. TQM implementation: a case of MQT (Manage-ment’s Questionable Technology), Paper presented at the Third Asian Pacific Interdisciplinary Research in Accounting, University of Adelaide.
40. Waldman, D.A., Gopalakrishnan, M., 1996. Operational, organizational, and human resource factors predictive of customer perceptions of service quality. Journal of Quality Management 1, 91-108.
41. Lubben, R.T., 1988. Just-In-Time Manufacturing, McGraw-Hill, New York.
42. Hendricks, K.B., Singhal, V.R., 1999. The long-term stock price performance of firms with effective TQM programs. Working Paper, Georgia Inst. of Tech., Atlanta, GA.
43. Easton, G.S., Jarrell, S.L., 1998. The effects of total quality management on corporate performance: an empirical investigation. Journal of Business 71 (2), 253-307.
44. Flynn, B.B., Schroeder, R.G., Sakakibara, S., 1995. Determinants of quality perform-ance in high- and low-quality plants. Quality Management Jou. 4 (Winter),8-25.
45. Mahesh, C. 1993. Total quality manage-ment in management development, Journal of Management Development 12(7) 19-31.