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Category: Volume 10 Issue 09 September 2022
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Title: Assessment of Patients’ Satisfaction of Care and Associated Factors among Outpatients at a Private Tertiary Clinic in Ogun State, Nigeria

Authors: Akindele Emmanuel Ladele, John Omotola Ogunkoya, Oluwafemi Ayotunji Opadotun,  Solomon Chimezie Ezeugo, Oludolapo Omolabake Olaseinde, Victoria Toluwani Olubusuyi

 DOI: https://dx.doi.org/10.18535/jmscr/v10i9.09

Abstract

Background: Patient satisfaction is the extent to which the patients feel that their needs and expectations are being met by the service provided. It is a measure of the quality of care and gives providers insights into the various aspects of service delivery.

Aims/ Objectives: Aim was to assess the degree of satisfaction of care and assess the association between sociodemographic and patient satisfaction among General Outpatient Clinic attendees.

Methodology: This was a descriptive cross-sectional study carried using a validated self-administered adapted questionnaire. Data collected included age, gender, occupation, religion. Quality of care was assessed using a 5 steps likert scale. Analysis was done with SPSS Version 20. Continuous variables were assessed using mean and standard variation and categorical variables were assessed in frequencies and percentages. Association between variables was assessed with Chi-square at level of significance of p-value < 0.05.

Results: 250 respondents consisting of 122 (44.4%) males and 148 (53.8%) females took part in this study. The mean age was 31.5±14.046. Majority of respondents (n=70, 25.5%) opined that physicians were the most professional among different categories of health care staff. Most respondents (75.3%) were satisfied with the care received in the facility.14.9% strongly agreed that the cost of care is reasonable for the care provided by the facility. 74.2%  and 77.1% of respondents will continue to use the facility for their health care needs and recommend the facility to someone else. The study also showed a significant relationship between respondents’ gender and satisfaction with the care received and the desire to continue to use the facility for future health care needs by the respondents.

Conclusion: The level of patients; satisfaction of care in this study though comparable to other studies done in the developing countries, more can be done and changes be made to ensure that a developing country like Nigeria delivers quality health services to its citizenry.

Keywords: Assessment, Care, Professionalism, Satisfaction.

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Corresponding Author

Dr Ogunkoya John Omotola

Division of Respiratory Medicine and Allergy, Department of Medicine, Babcock University Teaching Hospital, Ilishan-Remo, Ogun State, Nigeria