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Category: Volume 07 Issue 12 December 2019
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Title: Perceived Level of Satisfaction of Patients about the Nursing Care Provided to them in Psychiatry Ward of a Selected Tertiary Care Hospital

Authors: Lt Col Sindhu Gopal, Lt Col Archana Kushwaha

 DOI: https://dx.doi.org/10.18535/jmscr/v7i12.55

Abstract

Background: The concept of hospital has been changed over the years. The number of hospitals too increased. The patients and their relatives coming to the hospital not only expect world-class treatment, but also other facilities to make their stay comfortable in the hospital. People are more aware about consumer rights. Commercialization in the health field and media played an important role in this change in attitude and expectation. The aim of this study was to evaluate the level of patient/relative`s satisfaction at tertiary care teaching hospital and feedback from them for improvement of the same. The study was conducted by distributing 30 structured questionnaires amongst patients to find out the factors, which satisfy them in a tertiary care super specialty hospital.

Methods: The study was conducted by review of available national and international literature on the subject; carried out a survey amongst 30 patients at Psychiatric ward by using structured questionnaire and Collected data. Data analyzed by descriptive statistics such as mean, standard deviation, frequencies and percentage.

Results: 28% were highly satisfied with the service to meet basic needs while 32% were satisfied with communication. The nursing services satisfied 80% of people while 31% were satisfied with explanation about disease and treatment by doctor. The psychological support received during admission highly satisfied only 22%. The environment satisfied only 35%, while discharge plan satisfied 32% of patients.

Conclusion: The five major satisfiers were behavior of doctors, explanation about disease and treatment, courtesy of staff at admission counter, behavior and cooperation of nurses. The three major dissatisfies were cleanliness of toilets, quality of food and explanation about treatment.

Keywords: Hospital, expectation, patient’s satisfaction, satisfiers, dissatisfiers

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Corresponding Author

Lt Col Sindhu Gopal

Tutor, Dept of Psychiatric Nursing, CON, AFMC, Pune