Attitude of Supporting Staffs and Patient Satisfaction – A Study in Secondary Health Care Centrev

Undoubtedly, quality of the hospital is completely depending upon the satisfaction of patients. This study is to
understand the patient satisfaction in district level hospital. Researcher has interviewed 200 patients relating
to the attitude of the supporting staffs. It is known by everyone that doctors diagnose the patient but rest of
the services generally furnish various supporting staffs such as nurse, patient care assistants, laboratory
assistant, the clerical support of the unit coordinators and the billing assistant. It is a cross-sectional study by
analyzing data collected with the help of five point (Likert scale) structured ordinal questionnaires.